Our main priority is that TANTÄ customers are 100% satisfied with their purchase. For this reason, we have a guide and a size recommender on which you can base to choose your right size and thus try to minimize returns, achieving in turn reduce CO2 emissions created by these shipments.
RETURN PERIOD: 15 NATURAL DAYS (from receipt of order)
*This year we are extending the deadline until January 10th for purchases made after December 5th.
How to make a return?
If you still need to make a return, because the article does not suit you, or because it is not to your liking, we explain below what steps you must follow to make the return correctly.
- PACK YOUR RETURN
To make the return, the product must be handled and stored carefully, respecting its condition, labels and original packaging. That is to say, the garment must arrive in the protective plastic, just as we have sent it to you, with all its accessories included and without any sign of use or washing.
In the case of polyurethane garments, you must take into account that it is a very delicate fabric and requires a good folding so that the garment does not arrive with any marks and we can accept your return without any problems.
- CREATE AND PRINT YOUR RETURN LABEL
Once you have the package ready, go to the following link and add your tracking number or order number (with the # included), along with your zip code. The platform will guide you in an agile and simple way, to acquire your return label and paste it on the package.
>> RETURNS PORTAL <<
- DELIVERY OF THE PARCEL TO THE SELECTED METHOD/POINT OF DELIVERY
Deposit the parcel at the selected return method.
*Right of withdrawal
TANTÄ reserves the right to refuse any return that does not meet any of the above conditions. If your return cannot be accepted due to non-conformity with the above mentioned conditions, we will contact you immediately.
- RETURN CONFIRMATION AND REFUND
After receiving and approving the return in our warehouse, we will process the refund of your return, discounting its cost.
You will receive the refund within a maximum period of 15 days, depending on your bank. You will be able to see this refund in the movements of the card with which you made the purchase.
How much does the refund cost?TANTÄ does not cover the costs of returning the product, these are always charged to the customer. These costs will be deducted from the amount of the final refund.
When and how will I receive the amount of my refund?
Upon receipt of the package at our facilities (the items must be in perfect condition and properly folded, without signs of use and keep all the labels as they have been sent), you will receive the refund in the same payment method you used to place your order within a maximum period of 6 working days.
TANTÄ reserves the right to refuse any return that does not meet any of the above conditions.
What to do if the refund amount is incorrect?
We are very sorry if this mistake has been made. Please contact us by email at email@example.com and we will resolve the problem as soon as possible.
What should I do if I receive the wrong item?
If on any occasion, by mistake, you receive an item that you have not ordered, please contact us by email firstname.lastname@example.org. We will try to resolve it as soon as possible.
*You have 15 days after receiving the package to send us your complaints.
Can I make an exchange?
At TANTÄ we do not make exchanges. To exchange an item, you must process a return and make a new purchase.