Itzulketa-politika

Returns and exchanges

What is the deadline for a return?

The deadline for any return is 15 calendar days from the date of receipt of the order.

What should I do to return an article?

If you want to return an article acquired throughtantarainwear.comthe garments have to be in his original packing, without having been used, together with his accessories and labels, having to be in perfect condition.

You must follow the following procedure:

Contact us through the email webshop@tantarainwear.cominforming us of your sales reference, article(s) to return and reason for the return.

You must send the unwanted items in their original packaging toBatela 1991, C/ Sansinenea Industrialdea A1-13, 20740 - Zestoa, Spain, by the means of transport of your choice. The return shipping costs are always at the customer's expense.

When and how will I receive the amount of my return?

After approving the return (the items must be in perfect condition and have all the labels), you will receive the refund in the same payment method you used to place your order within a maximum period of 4 working days.

TANTÄ reserves the right to refuse any return that does not meet any of the above conditions.

What should I do if the amount of my refund is incorrect?

We are very sorry if this error has been made. Please contact us at webshop@tantarainwear.comand we will solve the problem as soon as possible.

Can I make an exchange?

If you want to exchange an item you have to return the item you received and make a new purchase.

What should I do if I receive an incorrect item?

If on any occasion, by mistake, you receive an item that you have not ordered please contact us by emailwebshop@tantarainwear.com. We will try to resolve it as soon as possible.