➔ What options do I have for making a return?


 In Tantä offers you two options to manage your return:

❖ Gift card


 You will receive a gift card for the full amount of your return.
This code has no expiration date, use it whenever you want!
If you select this option, you won't be charged for return shipping. It's the most convenient option if you plan to shop at our store again.

 

❖ Refund to the original payment method


 You will receive your refund using the same payment method you used.

Return shipping costs will be deducted: €5 for domestic shipments and €7 for international shipments.

 

➔ How do I return an item?

 

If you purchased through www.tantarainwear.com , follow these steps to manage your return:

 

❖ PREPARE YOUR PACKAGE


 For your return to be accepted, the items must be:

  •   In perfect condition, no signs of use.

  •   With all tags, accessories and original packaging.

  •   Properly folded and presented just as you received them.

    Tantä reserves the right to reject any return that does not meet these conditions.

 

❖ CREATE YOUR RETURN LABEL

 

 RETURN LINK

 

Enter your order number and the email address you used to make the purchase and select
The platform will guide you step by step to generate your return label.


At this point you will need to choose how you want to manage your return:

  •  Through the original payment method.

  •  Or through the gift card with no expiration date.

 

❖ PACKAGE DELIVERY


 Drop off your package at the post office that is most convenient for you.

You can print the label or show it directly from your mobile phone at the time of delivery.

 

❖ RETURN AND REFUND CONFIRMATION


 Once we receive the item at our facilities and confirm that it meets the

conditions, you will receive your refund within a maximum of 6 business days.

The refund will be issued via the original payment method or gift card, depending on the option you selected when processing the return.

We'll notify you by email when your return has been accepted. If you selected a gift card, you'll receive it by email.

  • Remember to check your spam folder in case the email doesn't appear in your main inbox.

 

➔ How do I return an item purchased in a store?


 If you have purchased an item In a physical store, any exchange or return must be handled directly with that establishment.
It is not possible to process returns from physical stores through the website.

By making a purchase, you agree to the store's return policy. Remember that you must present the original purchase receipt.

 

➔ How long do I have to make a return?


 You have 15 calendar days from receipt of your order to make a return.

During the holiday season (orders placed after December 8th), we have extended the delivery time to 30 days.

 

➔ What conditions must items meet to be returned? For your return to be accepted, the items must be:

 

  •  In perfect condition, no signs of use.

  •  With all tags, accessories and original packaging.

  •  Properly folded and presented as you received them.

    Tantä reserves the right to reject any return that does not meet these conditions.

➔ Can I make an exchange?


At Tantä, we don't offer direct exchanges. If you'd like to exchange an item:

  1. Process a return :
    RETURN LINK

  2. Make a new purchase with the desired item.

* We recommend choosing a gift card as your return method. This way, you won't be charged shipping costs and can use the money directly toward your next purchase.

 

➔ What should I do if I have received the wrong item?

 

We apologize for the error. Please contact us at webshop@tantarainwear.com. We'll resolve it as soon as possible.

 

➔ What should I do if the amount of my refund is incorrect?

 

We apologize for the error. Please contact us: webshop@tantarainwear.com We will solve it as soon as possible.